Refund
Refund Policy
Use this guide from our store to review returns, exchanges, and refunds. This guidance applies to weekendcoolers.shop. For help with this page, contact Support@weekendcoolers.shop.
Our approach to eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact Support@weekendcoolers.shop or 907-284-9538. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
Store guidance on exceptions
For customers using this website, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
How we handle condition of returns
This condition of returns section covers orders and visits through this website. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
How we handle starting a request
Customers can rely on the following guidance from our store about starting a request. To start a return or exchange, contact us at Support@weekendcoolers.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
Details about refund timing
For purchases made through this website, our store applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
Our approach to support
This support section covers orders and visits through this website. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
Information covering eligibility
We publish this eligibility guidance for customers using this website. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
Details about order problems
This order problems section covers orders and visits through this website. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to weekendcoolers.shop. Questions about this section may be sent to Support@weekendcoolers.shop.
Contact Information
Email: Support@weekendcoolers.shop
Phone: 907-284-9538
Physical address: 8348 Endicott St, Anchorage, Alaska, 99502, United States